Mobile Inbox Redesign
Problem
Users can't triage their inbox on mobile. 68% of support requests are opened on phones but require switching to desktop to take action.
Assign
Wire push notifications to the existing mention event stream via APNs and FCM. A settings page lets users toggle mentions on/off and set quiet hours. Tapping the push deep-links into the thread. Payload includes sender name and the first 100 characters of the message. Default on for direct mentions, off for replies in unmuted threads.
Device token lifecycle (registration, refresh, logout revocation) is where push projects die — use platform SDK defaults, don't build a custom retry layer. Deep-link routing on cold-start vs. background: one code path, not two.
- · Email digest of missed mentions.
- · Desktop browser push.
- · SMS fallback.
- · Per-channel notification rules.


