For teams who build with coding agents
What to build next, in your customers’ own words.
Bring your calls, tickets and notes. Walden finds what customers keep saying, counted and quoted. You decide what’s worth building, hand it to your coding agent with everything it needs, then see whether the problem comes back.
Free, no card. Start by dropping in one recording or a ticket export.
What Owen brought · a call, the ticket export, the desk notes
When you need to change an appointment, what do you do?
I call. There’s no other way, is there? I tried four times on Tuesday. By the time someone picked up I’d given up and just didn’t go.
What time were you calling?
Lunch, mostly. I can only really call on my lunch, and I think that’s when everyone else calls too.
Three people asked to move by phone before we open. One said nobody picks up before nine.
Walden joined no call. It reads what Owen brought.
Heard 4 quotes · 3 sources
“I tried four times on Tuesday. By the time someone picked up I’d given up.”
Maya Okafor · call · at 06:12
“I can only really call on my lunch.”
Maya Okafor · call · at 11:40
“On hold 20 minutes to move a haircut. Hung up.”
Ticket #4388 · row 12
“Nobody picks up before nine.”
Front desk note · Thu
Call · Maya O. · 06:12
“I tried four times on Tuesday.”
Interview · Lena F. · 02:41
#front-desk · Tom B.
nobody picks up before nine, she said. third one today
Ticket #4388 · row 12
On hold 20 minutes to move a haircut. Hung up.
Interview notes · Priya S.
“I just turned up at the old time.”
Moving an appointment means phoning, and the line is busy when they can.
Proposed once a second person said it. Counted by people, never scored.
Let customers reschedule their own appointments.
Hand off
The idea goes whole, every way. Nothing on the way changes a word of it.
To a coding agent
As files
idea.md
# Let customers reschedule their own appointments ## Problem Moving an appointment means phoning, and the line is busy… ## Not doing - Rescheduling by phone
tasks.md
- [x] Reschedule link in
the reminder
- [ ] The page: current time,
then open slots
- [ ] Hold the slot
- [ ] Carry the deposit overInto Jira or Linear
Each under Approach, linked back to the idea.
Moving an appointment means phoning, and the line is busy when they can.
Said by 4 people · 7 quotesSaid by 5 people · 8 quotesSaid by 6 people · 9 quotesSaid by 7 people · 10 quotes
It’s backSaid again by 1 person2 people3 people since “Let customers reschedule their own appointments” was built.Idea
Start an idea from thisThe idea covers itNot back: these were before
What they said
1 since the build2 since the build3 since the build
“The link in the email didn’t work on my phone, so I called, and the line was busy.”
“Couldn’t find a Saturday, so I rang.”
“Still had to call to move it.”
4 from beforeShow them
Walden counts who said it again. Whether it’s solved is your call.
Why now
Building got fast. Knowing what to build didn’t.
Your coding agent will build whatever you type, often the same day. So start from what your customers keep saying, not a guess.
A one-line prompt
> Let customers reschedule their own appointments.
The same idea, in Walden
Let customers reschedule their own appointments.
Your team
Plan it with your team.
Invite your designers and engineers while the idea is still taking shape. They see what’s open, follow along as it changes, and leave their questions in the margin, so the edge cases get caught before anyone starts building.
Product · Owen
Gets the problem nailed down before anything gets built.
Design · Ada
Gets involved while the idea is still taking shape, instead of being handed a finished ticket.
Engineering · Dale
Gets the edge cases answered before building starts, instead of halfway through.
Editors write the idea with you. Viewers read along and ask questions, for free.
Pricing
Start for free.
Upgrade when you want more AI credits, or when you bring your team into the planning.
Free
$0forever
- Opportunities, ideas, flows, sketches and canvases
- Hand off as a file or to a coding agent, one idea at a time
- 20 credits to start, then 5 a day
- No credit card, no time limit
Personal
$20a month
- Everything in Free
- Hand any number of ideas to coding agents, and follow each build
- 400 credits a month, carried over a month
- Top up any time: $10 for 150 credits
- Use your own model key if you have one
Team
$30per person, a month
- A shared workspace for your team’s opportunities and ideas
- Hand any number of ideas to coding agents, as files
- Designers and engineers read along free, and build with their own agents
- 400 credits per person, shared, carried over a month
Build deliberately.
Bring something your customers keep raising. The first idea is free, and nothing in it counts until you keep it.